AREA Group is dedicated to building a sustainable future for its stakeholders. In 2016 the AREA Group conducted a strategic review of the sustainability issues that were identified as key concerns of its stakeholders. This review was in line with our proactive approach to managing operational risks and focusing on key material issues.

We will strive to implement best practices and uphold the principles of corporate transparency, disclosure and communication with our stakeholders.

We believe in active engagement with our stakeholders, namely its employees, investors, clients and local communities in order to strengthen the existing relationships and align expectations for maintaining a sustainable business. Communications with stakeholders are focused around consistent themes in improving building performance, enhancing transparency, and the demonstration of legal compliance.

In line with the principle of materiality, the we will continue to supplement our efforts in stakeholder engagement by focusing on sustainability issues material to its business.

5 Material Issues Affecting Our Businesses

Security of Property and Personal Information

Building and Maintaining Relationships

Corporate Governance

Environmental, Social, and Governance (ESG)

Health and Safety

Site Security

The physical properties of all the Group’s properties have three levels of security:

  • Level 1: Security of compound / external areas. CCTVs and frequent guard patrolling are in place to detect breaches.
  • Level 2: Security of common areas within buildings. Security measures at this level include CCTVs, Security Access System and frequent guard patrolling.
  • Level 3: Security of areas under the purview of tenants. Individual tenant will have their own security access system to secure their space.

Customer Privacy

The Property Manager’s data relating to its security system, policies, and procedures are aligned with the Personal Data Protection Act 2012 (PDPA) and our own Information Security Policy to protect customer information and ensure services to tenants are not compromised. A data loss prevention (“DLP”) system will be implemented to protect confidential data in the areas below:

  • Monitoring sensitive data copied out from corporate devices
  • Logging web interactions
  • Raising alerts as well as facilitating early risk detection and mitigation

Corporate governance is defined as the process and structure used to direct and manage the business and affairs of the company towards promoting business prosperity and corporate accountability with the ultimate objective of realising long-term shareholder value while taking into account the interest of other stakeholders

 Corporate governance provides a framework of control mechanisms that support the company in achieving its goals, while preventing unwanted conflicts. The pillars of corporate governance such as ethical behaviour, accountability, transparency and sustainability are important to the governance of companies and stewardship of investors’ capital. Companies that embrace these principles are more likely to produce longterm value than those that are lacking in one or all.

Proper governance identifies the distribution of rights and responsibilities among different participants in the company and outlines among others the rules and procedures for decision-making, internal control and risk management. Corporate governance is not only concerned with shareholder interests but requires balancing the needs of other stakeholders such as employees, customers, suppliers, society and the communities in which the companies conduct their business.

The AREA Group has adopted the Malaysian Code on Corporate Governance 2017 as its benchmark

Anti-Corruption Policies

The Area Group has introduced policies in line with the MACC Act approved by Parliament.

The AREA Group believes that effective governance is critical to keeping the organization corruption free.

The AREA Group believes that ESG is a key cornerstone for all successful  businesses and actively ensures continuous improvements are made on their environmental performance.

Environmental criteria includes our energy use, waste, pollution, natural resource conservation, and Corporate Social Responsibility programs.

In our line of business we are fully aware of issues related to the ownership of contaminated land, its disposal of hazardous waste, the management of toxic emissions, and our  compliance with government environmental regulations.

From the Social criteria standpoint we have a policy to work with suppliers that hold the same values as our own. We also encourage our employees to perform volunteer work by participating in the activities of NGO’s. The Group has always been a strong advocate of corporate social responsibility and believes in giving back to the community-at-large through the support of various social causes.

With regard to governance, we use accurate and transparent accounting methods and our business partners and stakeholders are given an opportunity to engage with us on important issues.

Each of the Groups projects will be evaluated thoroughly and managed professionally and prudently. The Group has set the goal of achieving compliance with Malaysia’s GBI Green Mark certified rating, or their equivalent, for all new projects.

Based on the concept of operational control, the Group is responsible for monitoring the environmental performance of its on-site offices and common areas in multi-tenanted properties such as corridors, perimeter lighting and centralised building facilities.

For single-tenanted properties as well as leased space in multi-tenanted properties, the responsibility for the environmental performance is assumed by the tenants.

Energy and water consumed by the landlord and the tenants are separately accounted for through the installation of sub-meters.

Human Capital

In recognizing that people are its greatest asset, the AREA Group is committed to upskilling its workforce. The Group adheres to fair employment practices and provides equal opportunities in their recruitment and career development strategies.

There is zero tolerance towards any discrimination against gender, ethnicity or age in all of their policies. The Group complies with all the laws of Malaysia regarding employment.

Staff Training

The AREA Group is committed to nurture the development of a strong talent pool to further drive growth and create value for the Group.

This is done by way of supporting training and development of its staff through courses and seminars as well as mentoring, coaching and on the job exposure.

As the Group holds a Capital Markets Service (“CMS”) License which is supervised by the Monetary Authority of Singapore we need to maintain very high levels of professional expertise which is achieved through focused and effective training. These include expertise in the areas of Investment Management, Asset Management, Industrial Development, Funds management , financing, Investor Relations and Marketing, among others

Customer Focus

Customer satisfaction is a key driver of performance. The Property Manager and the Customer Relationship management team maintains a close interaction with our clients and gather essential feedback for improvement through various initiatives.

Safety forms an integral aspect of the AREA Group’s operations. The protection of the general public and communities adjacent to their developments are important to the Group’s employees, Group’s tenants, contractors and the communities who use and visit its properties.

They are committed to ensure that all activities are performed with high regards to the prevention of ill health and injury, compliance with legal and other requirements, and the achievement of WSH excellence through the implementation of the following:

  • Mandatory risk assessments prior to start of any work activity
  • Periodic safety awareness training for employees
  • Safety induction courses for new employees
  • Mandatory undertaking of contractors on health and safety management systems
  • Ensuring contractors have CIDB Registration and comply with DOSH requirements, and
  • Information campaigns through posters and visual aids at AREA GROUP’s properties

The committee assigns internal auditors to visit properties periodically to identify safety lapses and share best practices on safety systems and processes. External auditors are engaged to perform independent OHSAS audits annually.

Safety Training

All site staff at the Group’s properties are well trained on safety. There are standard operating procedures in place for all safety situations. In addition, the Property Manager works closely with the local health authorities to identify and remediate hot spots for dengue fever. As per Malaysian legislation, fire drills are conducted twice a year by a fire safety manager appointed for each building.

The Property Manager has a target of achieving zero reportable workplace-related incidents.

COVID-19 Response

At AREA Group, we are committed to ensuring the safety of our employees, suppliers and clients.

We are constantly updating our workplace SOP to ensure we are up to date with the latest Malaysian Ministry of Health and World Health Organization guidelines on COVID-19 prevention measures.

As part of our efforts to combat COVID-19, all visitors, delivery personnel and/or employees to AREA Group places of work will be required to adhere to the following:

  • Our office hours will be reduced from 0930 – 1630 (Monday to Friday) for the period of the Conditional Movement Control Order (CMCO)
  • Wearing of face masks will be mandatory for all personnel. Those without facemasks will be refused entry onto our premises
  • All personnel will undergo a mandatory temperature checks will be performed on arrival
  • Upon arrival to our offices or worksites, please check-in to MySejahtera and AREA Check-In App upon arrival
  • Observe social distancing measures while conducting business
  • Sanitization stations are available at our locations

If an employee suspects or is suspected of displaying symptoms related to COVID-19, that person will be required to seek immediate medical attention and self-quarantine for 14 days.